Privacy Policy

New Braunfels Appliance Fix (“we,” “us,” or “our”) respects your privacy. This policy explains what information we collect when you visit our website or request our services, how we use it, and the choices you have.

By using our website, you agree to the practices described here.

1. Who We Are

New Braunfels Appliance Fix
1339 Wald Rd, New Braunfels, TX 78132
Phone: (830) 240-5230
Email:contact@newbraunfelsappliancefix.com

2. Information We Collect

Information you give us

Name, phone number, email address, and service address
Appliance type, brand, model, and a description of the problem
Preferred appointment date and time
Any other details you share when you call, fill out a form, or message us

Information collected automatically

IP address, browser type, device type, and operating system
Pages visited, time on site, and the website you came from
Cookie and similar tracking data (see Section 6)

Payment information
If you pay for a service, payments are processed through [Insert payment processor, e.g., Square, Stripe, or your technician’s payment system]. We do not store full credit card numbers on our website.

3. How We Use Your Information

We use your information to:

Schedule, confirm, and complete your repair appointment
Contact you about your service request, including calls, texts, and emails
Provide quotes, invoices, and warranty support
Respond to questions and customer service requests
Improve our website, services, and customer experience
Meet legal and recordkeeping requirements
Prevent fraud and protect the security of our website

4. Calls and Text Messages

When you give us your phone number, you agree that we may call or text you about your appointment, such as scheduling, arrival windows, and follow-up. Message and data rates may apply. You can opt out of text messages at any time by replying STOP. We do not send marketing texts without your consent.

5. How We Share Your Information

We do not sell your personal information. We may share it only in these situations:

Service providers: Companies that help us run our business, such as scheduling software, website hosting, email, payment processing, and analytics tools
Our technicians: To complete your appointment
Legal reasons: When required by law, court order, or to protect our rights, safety, or property
Business transfers: If our business is sold or merged, your information may be transferred to the new owner

6. Cookies and Analytics

Our website may use cookies and similar technologies to remember your preferences, understand how visitors use the site, and improve performance. We may use tools such as [Google Analytics, Google Ads, Meta Pixel, call tracking, etc. List only what you actually use].

You can block or delete cookies through your browser settings. Some features of our site may not work properly if cookies are disabled.

7. Forms and Third-Party Services

Our website may include contact forms, maps, and links to third-party sites such as Google Maps, Google Business Profile, or social media. These services have their own privacy policies, and we are not responsible for their practices.

8. Data Retention

We keep your information only as long as needed to provide our services, meet legal and accounting requirements, and resolve disputes. When it is no longer needed, we delete or anonymize it.

9. How We Protect Your Information

We use reasonable administrative, technical, and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your Choices and Rights

You may contact us at any time to:

Ask what personal information we have about you
Request corrections or deletion of your information
Opt out of marketing emails or texts

Texas residents: Depending on your situation, you may have rights under Texas privacy laws, including the right to access, correct, or delete certain personal data. To make a request, contact us using the details in Section 12. We will respond within the time required by law.

11. Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has given us information, contact us and we will delete it.

12. Contact Us

Questions about this policy or your information? Reach us at: